There are no rules covering the passenger if the airport is responsible for delays.
As a passenger, you are in a poor position when it comes to the possibility of compensation if the airport is to blame for you missing your flight. (Photo: © Mads Claus Rasmussen, Ritzau Scanpix) 29 min. ago
Long queues at security checks in Copenhagen Airport have left many passengers with a missed flight.
But as a passenger, you are in a difficult position if you want compensation for your missed flight. This is according to Esben Grønborg Geist, deputy director of the Danish Consumer Council Think.
“You’re pretty much on your own,” he says and explains:
“You can’t go to the Consumer Complaints Board, and you can’t go to the Danish Transport Authority either, because they oversee the passenger rights regulation and only deal with whether the airline has done what it should.”
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Increased security checks at the airport
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Copenhagen Airport has been ordered to carry out increased security checks by the Danish Transport Authority. The reason for this is still unknown, but according to the Transport Authority, it is not due to external factors.
Copenhagen Airport’s head of communications calls the increased checks a necessity.
“We have temporarily changed some security procedures because certain conditions have been identified that mean we have to change some things for a period,” says the airport’s head of communications, Lise Agerley Kürstein.
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Passengers seeking compensation must go to the courts
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Several hundred passengers have stood in long queues, and some have missed their flights. For many, it would be natural to seek compensation, but it can be a convoluted path, says Esben Grønborg Geist.
“Our legislation has not accounted for the fact that it can sometimes be the airport’s fault that you miss your flight. Unfortunately, you have to go to the courts and have it tested there,” he says.
Furthermore, the Consumer Council Think urges the airport, airlines, and authorities to work together for better and faster communication with passengers, so they have a chance to catch their flights. But the rules also need an update, believes Esben Grønborg Geist.
“Maybe we also need to look at whether the rules should be changed so that you can actually get some compensation,” he says.
LIVE Massive queues due to new security procedures at Copenhagen Airport
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