Several lost their place in the ticket queue: Now the festival explains
Within a few hours, season passes and several day tickets were snatched up. At the same time, buyers experienced technical errors.
More than 115,000 sat in the queue today hoping to stand in front of the Bøgescenen stage in Skanderborg next summer. (Photo: © Helle Arensbak, Ritzau Scanpix)
At 10 a.m. this morning, ticket sales for next year's Smukfest began.
And within an hour and a half, the festival could announce that season passes were sold out. The same applies to day tickets for Wednesday, Thursday, Friday, and Saturday after three hours.
This is stated by Smukfest in a press release.
But it has not been entirely without complications.
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Suddenly moved to the back of the queue
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Several people have experienced technical challenges in connection with buying tickets, such as being thrown back in the queue or not being able to pay for their tickets.
And this has left people who otherwise had a place in the queue without a ticket.
Among them is Heidi Bjerregaard, who had plans to go with her boyfriend and family. She was ready at 10 a.m. and was far ahead in the queue, so she dared to hope for tickets.
Heidi Bjerregaard took a screenshot of the message she was met with while watching her queue number get higher and higher. (Photo: © Heidi Bjerregaard's (private photo))
But suddenly the queue number changed, and Heidi Bjerregaard got further and further back in the queue. And after 2 hours of waiting, she finally got through, but there she could read that season passes, Friday, and Saturday tickets were sold out.
- It is really frustrating. Especially because I suddenly just ended up at the back of the queue.
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Had to slow down the queue system
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In the press release, Smukfest explains that the payment provider Nets had errors with card payments between 10:35 and 11:49. And those technical challenges meant that the festival had to slow down the queue system.
More than 115,000 were in the queue, and many have therefore waited in vain. Now Smukfest will try to help the guests who have experienced problems. Therefore, they encourage people to send an email with documentation of the errors they experienced.
- We will address them one by one over the coming days. We take this seriously and will help as best we can, Smukfest writes in a written response to DR.
Warning: This article was translated by a Large Language Model, in case of doubt, you can always visit the original source.