Copenhagen Airport received a safety order but will not say why

Copenhagen Airport received an administrative order from the Danish Transport Authority on 6 October, which two days later led to tightened security measures in the airport's security screening.

This has resulted in long queues and extra waiting time for passengers, but the airport will not disclose what the order specifically concerned.

DR has interviewed Copenhagen Airport's Chief Operating Officer, Kristoffer Plenge-Brandt, but he does not wish to go into further detail about the specific circumstances.

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The airport will not elaborate on the order

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When Kristoffer Plenge-Brandt is asked whether he can elaborate on what the order concerned, he refers to the extended procedures in the security screening.

"I cannot go into further detail about what the order specifically involved. But it concerns certain restrictions that have been imposed on our security process at Copenhagen Airport. The increased processes have required additional staffing from our security colleagues," he says.

The airport has previously stated that, for security reasons, it cannot go into further detail about the specific elements of the order.

This has not, however, prevented the extra security procedures from having noticeable consequences for passengers.

The order created long queues and extra waiting time for passengers at Copenhagen Airport.

According to a press release from the airport, there were periods of long waiting times on 8, 22 and 23 October. Early in the morning on Saturday 24 October, there were also queues and waiting times of up to an hour.

At the same time, Copenhagen Airport acknowledges that the need for staffing was underestimated on certain days in October.

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Will not answer whether security was good enough

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In the interview, the Chief Operating Officer is also asked about the airport's own statement that aviation security is always the highest priority.

The lack of information about the order raises the question of how passengers are to maintain trust in the airport when they will not say what led to the authorities' intervention.

How are passengers supposed to trust you if you will not tell them what has happened?

"That's how it is with an authority. When you are issued an order, it's not the case that we go out and communicate specifically about its content, and I am quite sure that our passengers and partners have respect for that."

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The airport maintains that it is safe to fly

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Copenhagen Airport has also stressed that it remains safe to fly from the airport.

"We appreciate it when the authorities point out matters in our procedures that can improve our high level of security," says Communications Director Lise Agerley Kürstein in a written comment to DR.

"It is, and has always been, safe to fly from Copenhagen Airport. The order does not change that."

Copenhagen Airport apologises for the inconvenience that the long waiting times have caused passengers.

According to Lise Agerley Kürstein, the airport's employees are doing everything they can to ensure travellers have a good experience at the airport.

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