Wolt cited exclusion scheme: Abuser can still get vodka delivered to the door
DR-Inland in Denmark
Sunday, October 18, 2026 • 6:41 PM UTC - in Denmark
Indland (https://www.dr.dk/nyheder/indland)
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*Wolt referred to exclusion scheme:* Abuser can still get vodka delivered to the door
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Even though Anna has signed up for the exclusion system that Wolt itself refers to, she can still order vodka.
Jens has several times gone out to buy non-alcoholic wine for Anna to curb her cravings. The past week, she has ordered alcohol herself via Wolt. 4 minutes ago.
When the Wolt couriers drive up to Jens and Anna’s apartment in Fredericia, it is not just durum rolls and fries being delivered.
One vodka bottle after another has for months been ordered and driven to the couple’s door – and emptied by Anna.
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> We regret that the restriction on alcohol has not worked as intended
> in this case
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Anna is, in fact, an alcohol abuser.
We know her and her boyfriend’s real identities, but in this article we call them Anna and Jens.
She has previously told DR News how her alcohol abuse escalated after she discovered how easy, fast, and above all shame-free it is to order alcohol via the delivery service.
You can read Anna’s full story here.
Read also: When she discovered a year ago that you could get two bottles of vodka as easily as a durum roll, her alcohol consumption escalated (https://www.dr.dk/nyheder/indland/da-hun-et-aar-siden-opdagede-man-kunne-faa-flasker-vodka-lige-saa-nemt-som-en-durumrulle-eskalerede)
In her own words, she really wants to try to stop drinking and has several times unsuccessfully tried to get Wolt to exclude her from buying alcohol.
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Referred to exclusion scheme – the vodka still came
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When DR News contacted Wolt two weeks ago with Anna’s story, the service referred to the fact that an exclusion scheme actually existed that could block users from buying alcohol.
The two different employees Anna had been in contact with simply did not know about it.
Even though Wolt confirmed at the beginning of October that Anna had been excluded from purchasing alcohol, it has still been possible for her to buy it over the past week.
Two weeks after Anna asked to be excluded via the scheme, there is just one problem.
- It doesn’t work. Twice this week Anna has had relapses, and both times she has been able to order vodka through Wolt, Jens says.
Anna does not wish to be interviewed by DR, as she is psychologically affected due to two relapses. She refers to the things she has said previously.
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Need help?
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If you have problems with alcohol, or if one of your relatives does, you can call the Alcohol Helpline at 80 200 500.
You can also get help via their chat counseling (https://alkohologsamfund.dk/alkolinjen).
DR News has seen screenshots of emails where an employee in Wolt’s support department confirms that Anna has been added to the exclusion scheme. We have also seen documentation that the vodka orders went through and were delivered.
- It is extremely frustrating and has major consequences for both her and me. I feel like I have to be worried every time I leave the apartment, because a Wolt courier could be here with alcohol within 30 minutes, says Jens.
So the exclusion hasn’t worked at all?
- Yes, in one of the shops Anna can order from, she gets a message that alcohol purchases are not possible.
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Tip us
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Do you also experience that delivery services like Wolt affect your alcohol consumption? Then journalist Jakob Slyngborg Trolle would like to hear from you. Write to him at [email protected]
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Wolt: Investigating ‘with highest priority’
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Since the exclusion apparently took effect in one shop but not in the others, DR News has asked Wolt how the exclusion system actually works. The company has not elaborated, but it apologizes in a written response to Anna.
- We fully understand how frustrating this is for the customer, and we regret that the restriction on alcohol has not worked as intended in this case, Wolt states.
The company also maintains that it takes “the matter and the responsibility associated with the sale of alcohol very seriously.”
- We are currently investigating with the highest priority why the restriction did not prevent further purchases of alcohol in this particular case. We are working to resolve the issue and ensure that the restriction works as it should.
Wolt’s response does not particularly reassure Jens.
- It seems like they are not taking it seriously, and it seems like they mostly have a scheme in case a journalist calls to ask about it, Jens criticizes.
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‘When you deliver right to the door, you have a responsibility’
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But aren’t there limits to how many resources a private company should spend on a scheme they are basically not legally required to have?
- When you deliver right to the door, you have a responsibility. I think they should have a system that actually works, and if they can’t figure it out, then we should get a change in the law so that you can be properly banned, says Jens.
He believes they should be inspired by the Danish Gambling Authority’s ROFUS system, where people with gambling problems can exclude themselves from physical and online casinos.
And he thinks Wolt should make the exclusion option much more visible to the user.
- If a person week after week orders four liters of alcohol, why doesn’t an information box pop up telling them that the option to be excluded actually exists? Jens asks.
According to the interest organization Alcohol & Society, which works to create broad support for a sustainable alcohol culture, accessibility has a huge impact on alcohol abuse.
- And delivery to the door must be said to be the ultimate accessibility, says Michael Jensen, team leader for knowledge at Alcohol & Society.
The organization informs DR News that in the future it will be more attentive to the role that delivery services play for alcohol abusers.
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Warning: This article was translated by a Large Language Model, in case of doubt, you can always visit the original source.