Alexander is picked up from his mother's when he is with his father.

15-year-old Alexander attends a special school and is supposed to be driven to school by a flex taxi – but in the municipality's system, his father's address is not registered. For several months, families in Aalborg Municipality who have children with ADHD, autism, or other special needs have been experiencing problems with the taxi service that is meant to transport the children to and from school. This is due to a new system intended to streamline the transport, but it has resulted in forgotten addresses and incorrect pickup times.

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